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Shipping

We gathered here the most frequently asked questions about how the Shipping of our products works.

How does the delivery work?

We deliver your special package to you using Fetchr as our preferred partner. The delivery and the timeline vary based on your location.

To schedule/track your order:
1- You should have received a sms from Fetchr with the details of your order
2- This sms contains a link to schedule your shipment and your tracking number
3- Open the link and schedule your delivery (location, date/time and confirm your details)
4- You’re done 🙂

Whenever you want to track your delivery, open the Fetchr Tracking page and fill in your tracking code

** For more explanations, please watch this tutorial video:

You can email us at hello {at} dukayn {dot} com anytime with your order details from Sunday to Thursday for inquiries about the deliveries.

How much do I have to pay for the delivery?

Zero. Nothing. Rien. Nada!

Where do you deliver?

We deliver across all the United Arab Emirates, Saudi Arabia & Bahrain … and more to come!

How long does the delivery usually take?

Our delivery partner deliver most orders for the UAE within the next day, Saturday through Thursday.

 

How can I process my order if I want to pay cash on delivery?

You can simply select this payment option at the checkout step. An accurate value of your total payment is provided at the time of check out. You can then hand over the cash at the delivery time.

How can I see the status of my order?

This feature is available only for members. Please follow the steps below:

  • 1. Find the status of your order by logging into your account and viewing your order history. This will display outstanding and previous orders. You can then click on your order to view it.
  • 2. Please check your email to see whether you have received a dispatch confirmation.

You can also drop us an email anytime with your order number at hello @ dukayn {dot} com from Saturday to Thursday, 9am to 9pm.